Privacy Policy

1. Data controller

The data controller responsible is:

Company name / owner: RAVIL KEY

Registration number: [Enter the registration number]

Legal address: Lielais prospekts 37, Ventspils, LV-3601

Email: sos@ravilkey.com

Phone: +371 23 23 66 46

Website address: ravilkey.com

2. What personal data we process

We process only the data you provide yourself when contacting us. Categories of data processed:

• Identification and contact data: first and last name (if you provide it), phone number, email address;
• Vehicle information: car make, model, year of manufacture and VIN number (if you provide it), to provide the relevant service;
• Service choice and message content: the selected service and your comment or question;
• Communication content: messages you send via WhatsApp, SMS or email;
• Technical data: IP address, browser type and visit time (in server logs).

3. Purposes and legal basis

We process data for the following purposes:

• To contact you and provide a quote or price — legal basis: action prior to a contract (Art. 6(1)(b) GDPR);
• To provide the service — legal basis: performance of a contract (Art. 6(1)(b) GDPR);
• To answer questions and handle customer requests — legal basis: our legitimate interest (Art. 6(1)(f) GDPR).

4. Recipients and processors of data

We use your personal data only for communication and providing the service. Recipients and processors of data:

• We ourselves as the data controller — to contact you and provide the service;
• When you submit the online request form, your submission data is stored in our database and an automatic notification with this data is sent to sos@ravilkey.com so we can contact you. Email delivery is handled by our email service provider, acting as a processor in accordance with the GDPR;
• For communication via WhatsApp, data is processed by the service provider Meta Platforms according to its privacy policy;
• The website hosting and data storage provider, acting as a processor.

We do not share data with third parties for marketing or advertising purposes, except where required by law.

5. Data retention period

We keep your personal data only as long as necessary for communication and providing the service, and as long as required by applicable law. Once the data is no longer needed, we delete or anonymise it. [Specify a specific retention period, if applicable.]

6. Cookies and local storage

The site uses only technically necessary elements — browser local storage (localStorage) to remember your chosen language. Analytics, advertising or other non-essential cookies are not used, in line with your consent choice. For more details see the Cookie Policy.

7. Your rights and withdrawing consent

Under the GDPR you have the right to:

• Access your personal data;
• Rectify inaccurate data;
• Request deletion of data;
• Restrict data processing;
• Object to processing;
• Receive data in a portable format;
• Withdraw consent at any time.

To exercise these rights or withdraw consent to data processing, write to our email: sos@ravilkey.com. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Data protection

To protect your data we apply appropriate technical and organisational measures. The site operates over an HTTPS/SSL encrypted connection, which protects data transmission between your browser and the server.

9. Contact us

For questions or requests, contact us at: sos@ravilkey.com or by phone +371 23 23 66 46.